Returns

We want you to love your purchase from The Haven Trader! If for any reason you are unsatisfied with your purchase, please contact us within 7 days of receiving your order with your order number and reason for return.
We will provide you with a refund or exchange once the items have been received back to us in new, unused, and unmarked condition with all original packaging and tags. We will not accept the return if these conditions have not been met.
Return postage is to be paid for by the customer and we suggest using a tracking service, we take no responsibility for parcels being lost. Please include a copy of your receipt with your return item.
The Haven Trader will pay for delivery of exchanged items to be sent out to you. Refunds and exchanges will be processed within 2-3 days.
Our return address is: Shop 2/24 Philippine Parade, Palm Beach QLD 4221.