Sales Terms + Conditions
The Haven Trader accepts payment for online sales securely by PayPal and credit or debit card. All prices listed on our website are in Australian dollars, and inclusive of 10% GST.
Short on cash and need it now? We have Afterpay! Afterpay breaks down your purchase into 4 small fortnightly payments, interest free. Select Afterpay as the payment method and enter your details. You will need an Australian debit or credit card, and must be over 18 years of age. If you fail to make a payment, you will be charged you will be charged a late payment fee of $10 by Afterpay, with a further $7 late payment fee added 7 days later if the payment is still unpaid. To see the full terms and conditions click here.
We do our best to make sure our online store is up to date, however if the item you have purchased is unavailable we will let you know ASAP and we apologise if this does happen to you.
We are happy to take orders over the phone or via email.
Gift vouchers are currently available in store only.
We offer complimentary gift wrapping with any purchase - simply request gift wrapping in the comments at the check out!
We check every item thoroughly before it leaves our store and we do our best to make sure your item arrives to you in one piece. If your item is faulty or has been damaged in transit, please contact us immediately to discuss return options.
Unfortunately we do not offer returns or exchanges on sale items so please choose carefully as all sales are final.
By placing a pre-order, please understand we can only provide an estimated delivery time frame as we cannot guarantee a delivery date. Pre-orders are subject to delays from our suppliers and freight companies, however we always endeavour to provide you with the most accurate delivery information possible. Full payment is required when placing a pre-order, and no returns/exchanges/cancellations are accepted after payment is made (unless item is deemed to be faulty).
If you have any questions please get in touch with us at firstname.lastname@example.org or give us a call on 07 5659 2128 - we'd love to hear from you!